Refund and Return Policy
Returns
We accept returns on full - priced items within 14 days of delivery.
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To be eligible for a return, items must be:
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Unused and in original condition
In original packaging
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To request a return, please contact us at:
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sunsandsage@yahoo.com
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Refunds
Once your return is received and inspected, we'll notify you of the outcome.
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If approved, your refund will be processed to your original payment method within 5 - 10 business days.
Non - Returnable Items
Due to hygiene and product integrity, we do not accept returns on:
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Used candles or diffusers
Sale or discounted items
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Return Shipping
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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We recommend using a tracked service, as we cannot guarantee receipt of returned items
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Faulty or Damaged Items
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If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
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sunsandsage@yahoo.com
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Include your order number and a photo of the item, and we'll resolve this as quickly as possible.
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A Note From Us
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Each piece is created and packed with care.
If you have any concerns, please reach out - we're always happy to help.
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